Privacy Policy

Last updated: 1 July 2026

Who we are

Solar Air Energy (“we”, “us”, “our”) provides solar, battery, air-conditioning and electrical services across South-East Queensland. This policy explains how we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We collect information you give us directly — your name, phone number, email and property address — when you request a quote, book a service or contact us. When you use our website we may also collect technical information such as your IP address, browser type and the pages you visit, through cookies and analytics tools.

How we use your information

We use your information to respond to your enquiry, prepare quotes, provide and support our services, process rebates on your behalf, and improve our website. With your consent we may send you occasional updates or offers — you can opt out at any time.

Disclosure

We do not sell your personal information. We may share it with our team and trusted service providers (for example accredited installers, or the platforms that run our forms and email) only as needed to provide our services, and where required by law.

Cookies & analytics

Our website uses cookies and third-party analytics and advertising tools (such as Google and Meta) to understand how the site is used and to measure our advertising. You can control cookies through your browser settings; disabling them may affect how the site works.

Data security & retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as required by law.

Your rights

You can ask to access or correct the personal information we hold about you, or raise a concern about how we’ve handled it, by contacting us below. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Contact us

Questions about this policy or your information? Call 0412 911 080 or email info@solarairenergy.com.au.